All Systems Operational

Updated a few seconds ago

Welcome to the VGS status page, please view the current status of the services below. For questions please contact support@verygoodsecurity.com

HTTP Proxy




Operational

SFTP Proxy




Operational

TCP Proxy




Operational

IVR Proxy




Operational

Mail Proxy




Operational

Tokenization API (Vault API)




Operational

Vault Management API




Operational

Vault Dashboard




Operational

Control




Operational

Collect JS




Operational

Platform Insights




Operational

0

Upcoming Maintenances

5

Incidents Last 30 Days

7

Maintenances Last 30 Days

External Services

History (Last 30 days)

Incident Status

Degraded Performance


Components

HTTP Proxy


Services

US, EU




May 27, 2022 9:04AM UTC
[Resolved] The incident has been resolved.

May 27, 2022 4:21AM UTC
[Monitoring] We are actively monitoring the AWS Global Event regarding failures with DNS and Route 53. Recovery of the DNS resolution issues are underway and will monitor till we can confirm full recovery.

May 27, 2022 3:48AM UTC
[Identified] With the impact from the current AWS global event regarding DNS and Route 53, customers may see intermittent DNS resolution failures. We will continue to monitor this situation closely and provide any updates once available.

Description

In order to continuously improve the security posture and functionality of our services, we will be doing a gradual traffic migration (100% of the traffic) of HTTP requests to our new stack in our Live region. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support. During this migration, we will be extra vigilant for anomalies and are able to rollback quickly.


Components

HTTP Proxy


Services

EU


Schedule

May 26, 2022 4:00PM - May 26, 2022 7:00PM UTC



May 26, 2022 7:00PM UTC
[Update] Scheduled maintenance is complete.

May 26, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Description

In order to continuously improve the security posture and functionality of our services, we will be doing a gradual traffic migration (50% of the traffic) or HTTP requests to our new stack in our Live region. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support. During this migration, we will be extra vigilant for anomalies and are able to rollback quickly.


Components

HTTP Proxy


Services

EU


Schedule

May 25, 2022 4:00PM - May 25, 2022 7:00PM UTC



May 25, 2022 7:00PM UTC
[Update] Scheduled maintenance is complete.

May 25, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Description

In order to continuously improve the security posture and functionality of our services, we will be doing a gradual traffic migration (10% of the traffic) of Reverse And Forward requests to our new stack in our Live region. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support. During this migration, we will be extra vigilant for anomalies and are able to rollback quickly.


Components

HTTP Proxy


Services

EU


Schedule

May 24, 2022 4:00PM - May 24, 2022 7:00PM UTC



May 24, 2022 7:00PM UTC
[Update] Scheduled maintenance is complete.

May 24, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

Vault Dashboard


Services

US, EU




May 24, 2022 6:02PM UTC
[Resolved] Access logs have remained stable and available.

May 24, 2022 5:08PM UTC
[Monitoring] We have mitigated the issue and currently monitoring to ensure stable operations.

May 24, 2022 5:06PM UTC
[Monitoring] We have mitigated the issue and currently monitoring to ensure stable operations.

May 24, 2022 4:51PM UTC
[Identified] We have identified the issue and currently working towards the fix.

May 24, 2022 2:06PM UTC
[Investigating] We’ve identified a delay in access logs for tenants. We are currently investigating the issue.

Incident Status

Degraded Performance


Components

Vault Dashboard


Services

US




May 20, 2022 3:00PM UTC
[Resolved] Incident has been resolved.

May 20, 2022 2:59PM UTC
[Resolved] The incident has been resolved.

May 20, 2022 2:26PM UTC
[Monitoring] We have taken mitigation steps to restore signups. New signups are working fine while we keep monitoring.

May 20, 2022 1:53PM UTC
[Investigating] We are still investigating the issue.

May 20, 2022 1:18PM UTC
[Investigating] We are investigating an issue with signups impacting new users trying to create their VGS account at https://dashboard.verygoodsecurity.com.

Description

In order to continuously improve the security posture and functionality of our services, we will be doing a gradual traffic migration (100% of the traffic) of SFTP requests to our new stack in our Live region. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support. During this migration, we will be extra vigilant for anomalies and are able to rollback quickly.


Components

SFTP Proxy


Services

US


Schedule

May 18, 2022 4:00PM - May 18, 2022 7:00PM UTC



May 18, 2022 7:00PM UTC
[Update] Scheduled maintenance is complete.

May 18, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Description

In order to continuously improve the security posture and functionality of our services, we will be doing a gradual traffic migration (50% of the traffic) of SFTP requests to our new stack in our Live region. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support. During this migration, we will be extra vigilant for anomalies and are able to rollback quickly.


Components

SFTP Proxy


Services

US


Schedule

May 17, 2022 4:00PM - May 17, 2022 5:00PM UTC



May 17, 2022 5:00PM UTC
[Update] Scheduled maintenance is complete.

May 17, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Incident Status

Degraded Performance


Components

Vault Dashboard


Services

US




May 12, 2022 1:18AM UTC
[Resolved] Access logs have remained stable and available in the sandbox environment.

May 11, 2022 9:33PM UTC
[Monitoring] We have implemented a fix, and now logs are available. We will continue to monitor.

May 11, 2022 7:21PM UTC
[Identified] We are continuing to troubleshoot and work towards a fix. Logs are currently delayed.

May 11, 2022 6:49PM UTC
[Monitoring] We have implemented a fix. New sandbox logs are showing up on the dashboard. We are still working to restore sandbox access logs for the period of 15:30 UTC to 18:20 UTC.

May 11, 2022 6:04PM UTC
[Identified] We've implemented a fix and are still waiting for signs of improvement.

May 11, 2022 5:32PM UTC
[Identified] We've taken mitigation steps and are monitoring for improvement.

May 11, 2022 4:57PM UTC
[Identified] We've identified the issue and are working towards the resolution.

May 11, 2022 4:33PM UTC
[Investigating] We’ve identified a delay in access logs for the sandbox tenants. We are currently investigating the issue.

Description

In order to continuously improve our security posture and functionality of our services, we will be doing a gradual traffic migration (50% of the traffic) of SFTP requests to our new stack in our Live region on. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support . During this migration we will be extra vigilant for anomalies and are able to rollback quickly.


Components

SFTP Proxy


Services

US


Schedule

May 11, 2022 4:00PM - May 11, 2022 5:00PM UTC



May 11, 2022 5:00PM UTC
[Update] Scheduled maintenance is complete.

May 11, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Description

In order to continuously improve our security posture and functionality of our services, we will be doing a gradual traffic migration (10% of the traffic) of SFTP requests to our new stack in our Live region on. There is no expected downtime but any unanticipated service interruptions should be brought to our attention by contacting our Support . During this migration we will be extra vigilant for anomalies and are able to rollback quickly.


Components

SFTP Proxy


Services

US


Schedule

May 10, 2022 4:00PM - May 10, 2022 5:00PM UTC



May 10, 2022 5:00PM UTC
[Update] Scheduled maintenance is complete.

May 10, 2022 4:00PM UTC
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

Vault Dashboard


Services

US




May 5, 2022 2:16PM UTC
[Resolved] Issue has been fixed and stable.

May 5, 2022 2:05PM UTC
[Monitoring] Problem was fixed by our engineers and now we are monitoring it.

May 5, 2022 1:49PM UTC
[Identified] Engineers found the issue and now working towards the fix.

May 5, 2022 1:19PM UTC
[Investigating] Team is still investigating.

May 5, 2022 12:54PM UTC
[Investigating] Errors on new user sign-ups in their profiles (existing users are not impacted). There are no major user functionality impact. Our engineers are currently investigating.